Our goal is to achieve growth through the mutual success of our customers and employees. We build trust with our customers through constructive and transparent communication to serve the common good. We believe in a set of core values ​​that will not only help us grow and excel further, but also allow us to better serve our customers. In addition, we believe that every employee should regard honesty and integrity as a standard for their daily behavior and decisions. Because these will help us do the right thing, especially in difficult situations.
In addition, we also believe in always working to provide a safe working environment for everyone, including employees and customers. We help our employees grow together with the company. We continuously provide training to improve the professional and technical skills of our employees in order to provide the best service to our customers.
Of course, all of this would not be possible without respect. We put respect at the core of our values. It allows us to build long-term relationships with our customers and employees. Every member of the team, whether an employee, supplier, subcontractor or partner, will be treated with the utmost respect. This facilitates teamwork and collaboration.

The ISM Consulting team is committed to providing the best quality service to our clients. We have solidified our reputation by continuously meeting and exceeding their expectations. For example, as one of the most renowned companies providing professional services to them in the above mentioned industries.
We create media space for our clients so that they can stay updated with the latest developments. We raise awareness of major changes in the industry, maintain blogs, write articles, conduct interviews and share case studies. ISM Consulting is committed to continuously following this mission and maintaining its supporting values ​​by:
· Providing the best service to our clients through our tested and proven methods and the unique combination of our team of highly skilled experts
· Ensuring the best possible accuracy and efficiency by using the most advanced software and methods in our projects
· Creating a work environment for our employees that is conducive to further learning, growth and excellent performance
· Meeting the needs and concerns of our clients, thereby ensuring the success of the project
· Building long-term relationships with our clients. This will help us further understand their needs and desires so that we can better realize their vision

Introduction
By interacting with ISM on our official website , you (“Client”, “You”, “Your”) are accepting our Terms and Conditions. These Terms and Conditions define your rights and responsibilities when using our website and services. The terms “Company”, ISM Consulting”, “Ourselves”, “We”, “Our” and “Us” refer to our company.
We reserve the right to modify these Terms and Conditions at any time. Any changes will be noted with a revised “Last Updated” date at the bottom of this page. It is your responsibility to review these Terms and Conditions regularly. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
Please note that our services are intended for individuals aged 18 years and over. Individuals under the age of 18 are not allowed to use this website.
Privacy and Cookies
Your privacy is of great importance to us. ISM is committed to protecting your personal data and respecting your right to privacy. Please refer to ISM Consulting’s Privacy Policy for comprehensive details on the Company’s collection, use and storage of user information.
By using our website, you agree to the use of cookies. These are small files used to track user interactions and detect potential problems, which help us improve our services. You can control the use of cookies at the individual browser level. Please note that if you reject cookies, you may still use our website, but your ability to use certain features or areas of our website may be limited.
Content and Copyright
All content on this website, including but not limited to text, graphics, logos, icons, images, videos and other materials (collectively, the "Content"), is the exclusive property of ISM and/or its partners and protected by EU copyright law. This Content may not be copied, modified, published, uploaded or distributed without our express written consent. The Content is for your personal, non-commercial use only. If you wish to use our Content for educational or research purposes, please contact us for permission.
Prohibited Activities
The following activities are strictly prohibited on our website:
. Republish, sell, rent or sublicense ISM's materials.
. Copy, duplicate or copy ISM's materials.
. Redistribute ISM Consulting's content (unless expressly designed for redistribution).
. Imitate the design elements, aesthetic or layout of this website.
Hyperlinks and Iframes
Organizations may be permitted to link to our website under certain conditions, such as not falsely implying sponsorship, endorsement or association. Any organization wishing to link to our website must notify us via the ISM official email address.
Organizations may not create frames around our web pages or use other techniques that alter the visual presentation or appearance of our website without our express written permission.
Services
ISM offers a range of consultancy and survey services. By using our services, you accept and are bound by these terms and conditions. Some services may require you to register or log in. Specific terms may apply to different services, which we will notify you of as required.
Payment
Once you have selected a service on our website, you will be prompted to enter your personal data and select a payment method. Once payment has been made, a confirmation email will be sent and you must verify the accuracy of the payment details. If there are any discrepancies, please contact ISM immediately at ISM@opegra.com.
Payment is considered confirmed upon receipt of the deposit and confirmation email. These terms and conditions and any additional conditions applicable to the service are subject to payment. Payment is accepted in British Pounds (GBP) at an exchange rate set by the issuing bank or payment system. Customers are responsible for all transaction costs and must keep us informed of any changes to their personal contact details. To inquire about payments, please contact ISM@opegra.com via the website, live chat, phone or email ISM@opegra.com.
Refund and Cancellation Policy
Changes in Services
ISM may adjust prices, modify delivery times or refuse to provide services if the client makes significant changes to the services after entering into the agreement. If services are refused, the client will be charged for the work performed.
Cancellation of Services
.Full Refund for Incorrect Payments:
 If you make a payment by mistake, we will refund the full amount, minus a 5% processing fee.
 To be eligible for a refund, you must not have had any contact with ISM and must send a refund request within 24 hours of the transaction.
.Partial Payment and Unperformed Services Cancellation: If you decide to cancel a partially paid service that has not yet been performed, we will provide a 70% refund.
. If the client cancels the service, ISM can request payment for the work completed and study time for the remaining service. If ISM has reserved time for the service, the client may be charged 50% of the fee for the portion of the work not completed.
If you decide to cancel the services provided by ISM after the work has been completed, no refund will be given, regardless of the results obtained.

Please note that once the work has been completed and the necessary documents and agreements have been provided, ISM has fulfilled its obligations and no refunds will apply.
Pricing and Payment
The prices apply to services that meet the agreed specifications. Additional costs or work due to reasons such as unclear specifications or errors in documentation may result in price increases. Payment in full should be made before the work begins or when ISM agrees.
ISM Consulting Cancellation
The agreement remains in force until the services are completed or the relationship is terminated under certain conditions, such as the client not providing the required documents within 30 days or ISM being unable to contact the client within 15 days. Misleading information, non-payment and withholding of information may also lead to the termination of the contract without refund.
If clients experience any problems while using our services, we recommend that they contact us.
Limitation of Liability
In no event shall ISM, its directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential or punitive damages arising out of the services provided. The Company's liability is limited to the maximum extent permitted by law, except in cases of gross negligence, willful misconduct or fraud by the Company.
Service Availability and Security
We strive to keep the Website and Services available, but downtime and server outages may occur. We reserve the right to suspend or discontinue the Services, temporarily or indefinitely, at any time and for any reason, without prior notice or liability.
ISM Consulting will take reasonable steps to protect the Website from network security threats, but does not guarantee that the Website is free of viruses or other harmful components.
Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by ISM Consulting. We are not responsible for the content, privacy policies or practices of these external websites and services. You acknowledge and agree that ISM is not responsible for any damage or loss caused by or related to the use of any such external websites or services.
Your Consent and Use of Personal Information
By providing your contact details and other personal information on the ISM website or any of its subdomains, you hereby expressly consent to be contacted by an employee or authorized representative of our company. This may involve communication via email, telephone or any other contact details you provide.
In addition, by using our website and its subdomains and submitting your information, you consent to the collection, storage, use and disclosure of your personal data in accordance with our Privacy Policy.
We will retain your personal data for as long as necessary to fulfill the purposes for which we collected your personal data, including for the satisfaction of any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We assure you that ISM adheres to the highest standards of data privacy and security. Your personal information will be kept confidential and used only for the purposes outlined in our Privacy Policy.
By continuing to use our website and its subdomains and providing us with your information, you confirm that you have read and understood these terms and conditions and our Privacy Policy and consent to these practices.
Call Recording
Pursuant to applicable law, we may record calls made or received by ISM for quality assurance, customer service, staff training, security, legal compliance and other lawful purposes. By communicating with us by phone, you consent to our recording.
Complaints Procedure
At ISM, we take any complaints about our services seriously. We will acknowledge receipt of your complaint within five business days and conduct a full investigation. We aim to resolve complaints within 30 business days and keep you informed throughout the process. If you are not satisfied with the outcome, you have the right to refer your complaint to an external dispute resolution body.
Entire Agreement
These Terms and Conditions supersede all prior understandings, proposals, agreements, negotiations and discussions between the parties, whether written or oral. This Agreement shall be governed by and construed in accordance with the laws of the European Union.
Any changes to these Terms and Conditions must be in writing and signed by an authorized representative of ISM. Unless otherwise specified, changes will take effect upon posting to the Website.
PLEASE NOTE: It is important that you keep yourself updated with these Terms on a regular basis. If you have any questions, please feel free to contact us via the methods listed on our Website.
Last updated: May 6, 2023.

Effective Date: February 3, 2019
Last Updated: July 7, 2023
Privacy Policy
Introduction
At ISM, we value your privacy and are committed to protecting the confidentiality and privacy of your personal information. This Privacy Policy outlines how we process and protect your personal information on our website and when providing services. It applies to personal information collected and/or used by ISM as a data controller under the EU General Data Protection Regulation (GDPR) and similar laws.
Please note that if we process your personal information on behalf of a client as a data processor, their privacy policy and terms will apply. If our use of your personal information is not subject to this policy, please consult the relevant client (data controller) for more information.
Acceptance of This Policy
By using our website and services, you signify that you understand and agree to the practices described in this Privacy Policy. If you do not agree to this policy, please do not use our website and services.
Collection of Personal Information
We collect personal information in the following circumstances:
Website Users:
When you use our website, we may collect personal information from you, such as your name, address, email address, phone number, and any other information you voluntarily provide when submitting an inquiry through our Contact Us tool.
We may also collect personal information automatically through cookies and similar technologies to enable the effective operation of the website and to analyse user behaviour.
Customers and potential customers:
If you enquire about or use our services, we process information such as your name, job title and contact details to respond to your enquiry.
When you become a customer, we may process additional personal information for various purposes related to the provision of our services, such as compliance checks, communications, billing, administration and handling complaints.
Use of personal information
We use personal information for the following purposes:
.Provide and maintain our services
.Notify you of changes to our services
.Enable you to participate in interactive features of our services
.Provide customer care and support
.Perform analysis to improve our services
.Comply with legal obligations
Retention of personal information
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your rights
You have certain rights in relation to your personal information under the GDPR and similar legislation. These rights include:
.Right of access: You have the right to access the personal information we hold about you.
.Right of correction: You can request correction of any inaccurate or incomplete personal information.
.Right to erasure: In certain circumstances, you have the right to request the erasure of your personal information.
.Right to restriction of processing: You can request the restriction of processing of your personal information under certain conditions.
.Right to data portability: You have the right to receive your personal information in a commonly used, machine-readable format.
.Right to object: You can object to our processing of your personal information based on legitimate interests.
.Right to complain: If you believe that we have violated your rights, you have the right to complain to a supervisory authority.
Data security
We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal information.
Contact us
If you have any questions or concerns about this Privacy Policy or the processing of your personal information, please contact us at ISM@opegra.com or contact our official customer service on WhatsApp.
Changes to this policy
Privacy terms
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will take effect after the revised "Last Updated" date is posted on our website. We encourage you to review this policy regularly to understand how we protect your privacy.
We appreciate your trust in ISM and your understanding of our commitment to protecting your personal information. If you have any questions or clarifications about our privacy policy, please feel free to contact us.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will notify you via email and/or a prominent notice on our Service prior to the change becoming effective and update the “Effective Date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.